Hi all! おはよう from Japan!
I have some free time this day so I want to sit down and start the Thailand Blog series already. Yay!
We booked our flights to Thailand 3 months ago. Since Aki is working at a company (his industry is really far from mine haha), he only has some days off during the year. For this summer vacation, we first thought of going to Hawaii / Okinawa. When we found out that Thailand would be waaaaaay more affordable, we decided to go for it! I was also going through a lot of transition that time so anything that’s more affordable was really favorable to me, haha!
VIDEO: Watch our Thailand VLOG here
Our flight for Bangkok was at 10:00 AM last August 26. Because many things happened that morning (we overlooked the email), Scoot didn’t allow us to check-in and board! We paid 30K JPY each for our one-way flight! (when you thought you saved more.. lol) ;_; We just missed 5 minutes of the check-in time…omg. We didn’t even have luggages to check-in. The reason we got few minutes late was that we had to go to the other terminal to get our wifi. 🙁
We even walked around for a bit in the airport (I went to Traveler’s Factory Narita & had the time of my life stamping my pages ahhh lol) after getting the wifi… because we thought we had more time. If only it was emphasized that passengers should check-in an hour before, we would’ve gone straight (I experienced checking-in maybe 40 minutes before with another LCC / low-cost carrier). Of course, it was our mistake but I was just soooo surprised that Scoot Narita airport staff was not very accommodating at all. Though they did talk to us that we should call the “main” Scoot or whatever (I consulted Scoot customer service via phone), it even took more of our time. :O Overall, I don’t think I would recommend Scoot anymore to anyone if you’re gonna fly from Narita. It was my first time to fly with them and if only they were more approachable / accommodating / helpful to clients like us who were in trouble, I would even admire them more. I also handle customer service through my shop / JLM Store and I know how it feels to be a customer who experiences a problem and is not being provided with solutions.